Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your cake upon arrival, you must contact me within 24 hours of receipt. Karen Naylor will not accept any complaints made after this time.

All my cakes are baked to order and I do not accept returns. Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your cake upon arrival, you must contact me within 24 hours of receipt. Karen Naylor will not accept any complaints made after this time.

A full refund will be given for cancellations made 28 days or more in advance of the order date and a 75% refund for orders cancelled within 14 - 27 days of the order date. Orders cancelled within 7 days of delivery/collection will not be entitled to any refund.

If you need to change the date of your order please contact me as far in advance as possible. If the change of date is made 7 days or less of the original delivery/pick up date, this may not be possible. It really depends on the type of order - please contact me.

If you need to change the order, whether quantity or design, please contact me as far in advance as possible. If the request is made 7 days or less of the original delivery/pick up date, this may not be possible. It really depends on the type of request - please contact me.

When ordering from me you are agreeing to my Terms and Conditions. Please read the link.

Online shop orders are 2 days, but please email or phone if you need a cake earlier and hopefully I can fulfill your request. For custom cakes 7 days notice is required please. For tiered custom cakes 1 month is required, but I work on a first come first serve basis so best to get your order in early.

If you need to change the order for your cake; whether quantity or design, please contact me as far in advance as possible. If the request is made 7 days or less of the original delivery/pick up date, this may not be possible. It really depends on the type of request - please contact me.

When ordering from me you are agreeing to my Terms and Conditions. Please read the link.

For orders less than 28 days, full payment is made at the time of placing the order and can be paid through paypal, credit or debit card or for custom cakes also available is direct deposit. For orders greater than 28 days, 50% is paid when the order is placed and the remaining 50% is paid greater than 14 days before the order is required.

When ordering from me you are agreeing to my Terms and Conditions. Please read the link.

Delivery is available to some suburbs in Melbourne ranging from free delivery if in Zone 1 suburbs to $25 to Zone 5 suburbs. Please see delivery areas and rates. Deliveries are available to other suburbs - please email for a quote. Pick up from my home in Brighton is available from Tuesday to Sunday, 12pm - 6pm.

Yes, pick up is available from my home in Brighton from Tuesday to Sunday, 12pm - 6pm.

My cakes are packed securely and won't be damaged if you follow these simple steps. - cakes are very heavy especially if you have a cake with 2 or 3 tiers, so bring a friend with you to help guide you, open car doors etc. - if you have ordered a multi-tiered cake 4WD's or station wagons with a higher boot area are best. - never put cakes on your lap, the best space is in the boot or on the floor of a passenger seat. - keep your cake out of direct sunlight. - if it is hot turn on the air conditioning and if you have stored the cake in the boot, fold down one of the rear seats to help the cool air circulate.

The cakes I bake are round cakes and are 10cm, 15cm, 20cm and 25cm in diameter and approximately 13cm high. You can have 1, 2 or 3 tiers. To work out the size of the cake you need to order will depend on the number of guests you are having and the portion size you want to serve. Please refer to my cake size and portion guide. It's a great idea to give a copy of this guide to whomever will be cutting up the cake at the event.

Your order will come with care and storage instructions specific to your order but in general the following care required is:- Keep your cake in the sealed box that comes with your order. If your order is received the day before your event and you have buttercream icing, place in fridge overnight and remove 1hr before needed. USE BY: Buttercream cakes should be refrigerated and covered if possible and consumed within 7 days.

My cakes are packed securely and won't be damaged if you follow these simple steps. - cakes are very heavy especially if your cake has 2 or 3 tiers, so bring a friend with you to help guide you, open car doors etc. - if you have ordered a multi-tiered cake 4WD's or station wagons with a higher boot area are best. - never put cakes on your lap, the best space is in the boot or on the floor of a passenger seat. - keep your cake out of direct sunlight. - if it is hot turn on the air conditioning and if you have stored it in the boot, fold down one of the rear seats to help the cool air circulate.

Cake flavours available are: Chocolate Vanilla Red Velvet Lemon Peanut Strawberry Funfetti Cake fillings available: lemon curd strawberry conserve raspberry conserve maltesers hazelnuts oreos flake chocolate sprinkles peppermint flakes salted caramel passionfruit curd banana caramel Cake icings/covering available are: swiss meringue buttercream american buttercream View my delicious cake flavour combinations guide....

I can bake not using nuts, however I do use nuts in my kitchen and while I take every precaution to ensure my orders stay separate I cannot guarantee 100% no trace of nuts. Please phone or email to discuss further.

Cakes can be made gluten free however it must be stressed that gluten is used in the kitchen so I cannot guarantee 100% gluten free. Please phone or email to discuss further.

Yes I do bake vegan cakes but some cake flavours, toppings and designs are unable to be made. Please phone or email me to discuss further.

Currently I am not baking dairy and sugar free.

Every food business operating in Victoria requires Food Act registration or notification to prepare and sell food to the public. The registration system allows environmental health officers to regulate and monitor local food businesses for compliance under the Food Act and National Food Safety Standards. I am accrediated as a Food Safety Supervisor and my kitchen is annually inspected and re-registered as a food business following the guidelines of the Food Act.